Using Survature, through a 45-second survey, the design team discovered that the call center employees find that the “noise levels” and “size and layout” of their current individual workspaces are a high-priority and need improvement. They think their “lighting” is very good and is also a high priority, whereas the “ease of contacting people” in their current space is very good, but not a very high priority. These findings helped the design team quantify that the design solution had to focus on noise mitigation and maximizing the efficient use of space in order to deliver a positive impact on the work environment.
Digging deeper into what the employees desire to change in their work environment, all eight things asked flatlined around “desirable”. Flatlining like this is a frequent result problem with typical surveys, but not with Survature. Survature’s implicit priority data reveals a lot of separation - the top three “desirable” changes were “overhead lighting”, “noise level” and “temperature”. The bottom priority is “task lighting”. In this case, Survature helped the design team dial in on the facets of change that mattered most even when the feedback didn’t make it obvious.
One of the most interesting discoveries was that the IT team considers “noise-level” a top priority to fix in their current environment, which features low separation walls and aims to be very open. The noise and distractions are such a problem that they have requested multi-monitor displays in part to improve the privacy of their workstations. Survature’s results identified this issue and encouraged the design team rethink the IT work stations and mitigate the use of expensive monitors to act as barriers.